How do I update the firmware of my CSH, SCL, SMC, SMT, SMTL, SMX, SRT, SRTL, SRYL, XP, and XU series Smart-UPS?

Issue:

Most Smart-UPS products feature user updateable UPS Firmware.
This allows for ongoing improvements, feature enhancements, and cybersecurity remediations of Smart-UPS products after deployment.


Product line:

CSH, SCL, SMC, SMT, SMTL, SMX, SRT, SRTL, SRYL, XP, and XU series Smart-UPS


Environment:

Since we will continually release new products that are supported by the tool, we identify devices that are NOT supported.

Devices that do NOT have updateable firmware:

• UPS Models with the prefixes SRC, SU, SUA, SUM, SURT, SURTA, SURTD
• SMX750, SMX1000, SMX1500 with ID 11 and firmware UPS 02.x or lower. These units are 120 V devices built prior to date code 1037. Date code is the first 4 numbers in your serial number. (e.g. Serial Number AS1036123456 would not be supported.)

Resolution:

Note: We recommend to always keep your UPS up to date with the latest UPS Firmware

There are several methods to update the firmware of the UPS:

Locally via a Serial connection using the Firmware Upgrade Wizard application. This is the most universal method and should be used whenever possible.
CLICK HERE to update using a Serial connection and the Firmware Upgrade Wizard. (RECOMMENDED)

Remotely via the web interface of the Network Management Card (NMC): requires a a SmartSlot or Embedded NMC.
CLICK HERE to update using the web interface of the Network Management Card

Remotelyvia the command line interface of the Network Management Card (NMC): requires a a SmartSlot or Embedded NMC.
CLICK HERE to update using the command line interface of the Network Management Card

Remotely via SmartConnect - supported only by EcoStruxure Ready Smart-UPS devices only (UPS Models with the prefixes SCL, SMC, SMT, SMTL, SMX, SRTL models with a "C" suffix; e.g. SMX1500IC, SCL500RMI2UC, SMT1500C, SMX1000C).
CLICK HERE to update via Smart-Connect

Locally via a USB flash drive  - supported by XU1K3LLXXRCC and certain Smart-UPS SRT UPS models only.
CLICK HERE to update via a USB flash drive

Released for:APC USA